Wednesday, 8 June 2016

Fixed - InApp purchase issue in My Chess Apps

Today we learnt about a critical issue with In-App purchases.

Issue: Users attempting to purchase an In-App item (ex in iChess) or Subscription (ex in Follow Chess) saw a failure message, even though the actual transaction was successful.
Due to this the In-App item may not have been immediately available. (it works if the App/Screen is closed and re-opened, and in some cases can be downloaded again)

Do I need to do anything? No
This issue has since been fixed and all purchases should proceed normally. The Apps don't need to be updated since this issue was on the Server.

We are extremely sorry for the inconvenience caused and are putting measures to ensure this does not happen again.

* If the In-App purchase was for App Upgrade, and the App still hasnt been upgraded -> Please restart your device once.

* If the In-App purchase was for a puzzle or extra item, please visit the App's Store and the App should allow you to download at no additional cost.

Please write to us if you face any issue.